Frequently Asked Questions
🧵 PRODUCT & FABRIC
+Q: What fabrics do you use?
A: We work exclusively with natural fabrics chosen for breathability, comfort, and ease of wear. Our current collection is crafted in cotton-linen blends designed for increasingly hot, humid summers and long hours of wear.
Q: Will the fabric feel thin or see-through?
A: No, the fabric is lightweight, but not see-through in most colours. For whites and lighter colour shades, we recommend nude or softer-toned innerwear instead of darker colours.
Q: Will the fabric lose shape through the day?
A: Natural fabrics do tend to relax slightly with long hours of wear, especially through an 8–10 hour day kind of day. That softness and ease is part of what makes them feel comfortable rather than stiff or restrictive.
Q: Will the fabric soften after wash?
A: Yes, natural fabrics become softer and more comfortable with wear and wash over time.
Q: Is this suitable for Indian weather?
A: Yes, the fabrics are specifically chosen to handle heat, humidity, and long wear. They are designed to feel breathable and comfortable even during warmer days and long hours of wear.
📏 FIT & SIZING
+Q: How do I choose the right size?
A: Every product page has both body measurements (your size) and garment measurements (how the piece actually sits on you). Use both together for the most accurate fit.
Q: What if I'm between sizes?
A: Size up – All HOSA styles are designed to be relaxed, breathable, and easy to move in, not body-hugging or restrictive.
Q: Can I get help choosing my size?
A: Yes. Message us on WhatsApp (+91 915677 6757), and we'll help you choose the right fit.
🚚 ORDERS & SHIPPING
+Q: How long will my order take to arrive?
A: Orders are dispatched within 2–3 working days and delivered within 4–7 working days after that.
Q: Can I track my order?
A: Yes, once your order is dispatched, you'll receive a tracking link via SMS or email.
Q: Do you offer free shipping?
A: Yes, on all orders above ₹3000.
Q: Do you accept Cash on Delivery (COD)?
A: Yes, we’ve now started Partial COD for eligible orders. To confirm your order, a non-refundable advance payment of ₹300 is required at the time of placing the order. The remaining amount can be paid upon delivery.
Q: Are all products ready to ship?
A: Yes, unless mentioned otherwise, all products listed on the website are ready to dispatch.
Q: What if I need my order sooner?
A: If you need your order urgently, please reach out to us on WhatsApp (+91 915677 6757) before placing the order. We’ll do our best to check dispatch timelines and help wherever possible.
Q: Can I cancel my order?
A: Orders once placed cannot be cancelled. As we work with limited quantities and begin processing orders soon after they are placed, we’re unable to accommodate cancellation requests once an order is confirmed. In case of sizing concerns, eligible exchange requests can be raised as per our exchange policy.
🔄 EXCHANGE & RETURNS
+Q: What if the size doesn't fit?
A: We offer size exchanges within 7 days of delivery. Your first size exchange is free. Any additional exchanges for the same order will require shipping charges to be borne by the customer. Exchanges are subject to stock availability, and if the requested size is unavailable, store credit valid for 6 months will be issued instead. Simply reach out to us on WhatsApp (+91 915677 6757) or email (connect@hosalifeandstyle.com) with your order details and we’ll guide you through the process.
Q: How long does an exchange take?
A: Once we receive your return, your exchange is dispatched within 2–3 working days.
Q: What condition should the product be in for an exchange?
A: Unused, unwashed, with original tags intact.
Q: Do you accept returns?
A: As each HOSA piece is produced in limited quantities, we do not offer refunds. However, you may return your order within 7 days of delivery in exchange for store credit (subject to eligibility). Return shipping charges will need to be borne by the customer.
Q: What if I receive a damaged or incorrect item?
A: In the rare case of a manufacturing defect or an incorrect item being delivered, we’ll arrange a replacement or issue store credit at no additional cost. Simply send us a photo on WhatsApp or email and we’ll take it from there.
📦 PRODUCT AVAILABILITY
+Q: Will sold-out styles be restocked?
A: Most styles are made in limited runs and may not return. In some cases, selected styles may be restocked in limited quantities.
Q: Why do you produce limited quantities?
A: We focus on thoughtful production over mass manufacturing – better quality, lower waste, and more intentional design.
🧺 CARE & MAINTENANCE
+Q: How should I wash HOSA garments?
A: Cold wash – machine or hand – with a mild detergent. Do not dry clean.
Q: Will the fabric shrink?
A: No. Our fabrics are shrinkage-tested and the fabric is washed before stitching to help minimise shrinkage with regular care.
Q: Does linen wrinkle easily?
A: Natural fabrics do crease a little, but that relaxed texture is part of their charm. However, pure linen tends to wrinkle much more visibly, while cotton-linen blends (signature HOSA fabric) feel softer and the creases are usually less noticeable and easier to wear through the day. Most creases soften with wear, or can be removed with a light steam.
💸 OFFERS & PRICING
+Q: Do you have any offers?
A: Yes, we do have ongoing offers from time to time, and they may change periodically. Any active offers or promotions will always be mentioned on our website or social media, so keep an eye out for them there.
Q: Why are your products priced this way?
A: At HOSA, we focus on natural fabrics, comfortable fits, and small-batch production instead of mass manufacturing. From fabric selection to stitching and finishing, each piece is made in limited quantities with a strong focus on comfort, wearability, and longevity – not trend-driven fast fashion that’s designed for just a few wears.
📞 SUPPORT
+Q: How can I reach you?
A: You can reach us via WhatsApp at +91 9156776757 or email us at connect@hosalifeandstyle.com.
Our support hours are Monday to Saturday, 10:00 AM to 6:00 PM (IST), and we usually respond within a couple of hours during working hours.