Privacy policy

Privacy Policy

support, or subscribe to marketing communications.

Legal Basis and Purposes

We process your personal data for the following purposes

  • Fulfilling orders, deliveries, returns and refunds.
  • Customer support and grievance redressal.
  • Fraud prevention and security.
  • Improving our website, products and user experience.
  • Sending service communications (order confirmations, shipment updates, policy changes).
  • Sending marketing communications only with your consent, which you can withdraw at any time.

Data Sharing

We may share your personal data only with

  • Payment gateways and banks for processing payments in line with RBI norms.
  • Logistics and courier partners for shipping and returns.
  • Technology and analytics service providers for website hosting, security and performance.

These partners are required to protect your data and use it only for the specified purpose. We do not sell your personal data.

Cookies and Tracking

We use cookies and similar technologies to

  • Keep you logged in and remember your cart.
  • Measure site performance and understand how visitors use the site.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data only for as long as necessary for the purposes described above or as required under applicable law (for example, tax and accounting requirements). Under emerging DPDP norms, ecommerce entities must not retain personal data longer than necessary and should periodically delete or anonymise inactive customer data.

Your Rights

Subject to applicable law, you have the right to

  • Access, correct, update and delete certain personal data.
  • Withdraw consent for marketing communications.
  • Raise grievances about how your personal data is processed.

Data Security

We use reasonable technical and organisational measures to protect your personal data, including encryption in transit, restricted access, and secure payment processing via PCI-DSS compliant gateways. However, no system is completely secure, and you are advised to keep your login credentials confidential.

Contact and Grievance Redressal

For any privacy or data protection concerns, you may contact us at:

Email: connect@hosalifeandstyle.com

The Grievance Officer will acknowledge and resolve complaints within the timelines prescribed under applicable law.